Refund policy

Refund & Exchange Policy

At Artifine, we are committed to providing you with premium-quality home accessories. If you are not completely satisfied with your purchase, please review the following return and exchange guidelines:

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🔁 Return & Exchange Window

• You may request a return or exchange within 14 days from the date of purchase.

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📦 Return Requirements

To be eligible for a return:

• The item must be in its original condition (unused, undamaged)

• All original packaging must be included

• The item must be securely packed in protective bubble wrap as originally shipped

Returns that arrive damaged due to improper packaging will not be accepted.

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❌ Non-Returnable Conditions

• No returns are accepted during discount or sale periods

• During promotional periods, only exchanges are allowed within the 14-day window
  

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📩 How to Request a Return or Exchange

Please contact our support team with:

• Your order number

• Item details
  

Our team will assist you with the next steps.